Questions, answered straight
Answers about data safety, setup and how cases flow through ZirkoDesk.
We already manage cases with email, phone and a spreadsheet — why change?
Until a spec changes or a quote is disputed and nobody can prove what was agreed. ZirkoDesk keeps one current version of every case and records the moment the practice accepts the quote and terms — so “fine” stops depending on memory and goodwill.
Is our patients’ data safe and RODO-compliant?
Patient details belong to the practice as data controller; the lab processes them only to complete the case, and never sees them in lab-side analytics. Files are stored privately and shared via short-lived secure links. EU data handling, no marketing trackers on this site — honest and capability-based, with no compliance claims we can’t stand behind.
Setting up new software is a hassle and our staff won’t adopt it.
Nothing to install — it runs in the browser for both sides. A case goes out in minutes using a structured form and an FDI tooth chart, and we set you up and walk you through the first cases.
Will the lab actually get everything it needs the first time?
Yes. Cases are submitted structured — FDI tooth chart, work type, shade, notes and scan/STL attachments — so there’s no “which tooth did you mean?” call.
How is acceptance recorded, and what stops quotes changing after we agree?
Acceptance is a discrete, recorded step. Once a quote and terms are accepted, that version is on the record with a timestamp — later changes are new events, not silent edits.
What if we want to leave — are we locked in?
Your case history is yours. Invoices and job cards export as PDF and your order data is available to take with you. No data resale, ever.
What does it cost?
Pricing scales with case volume, with no setup fees and no long-term lock-in. Tell us about your practice or lab and we’ll tailor a plan.
Stop calling the lab
Move your case workflow into one place your practice and lab actually share — and send your first case in minutes.
[email protected] · We usually reply within one business day.
Nothing to install · No setup fee · No long-term lock-in · Runs in the browser